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Sorry I selected this hospital from the...

Story from nhs.uk

"Sorry I selected this hospital from the..."

About: Lymington New Forest Hospital

What I liked

Absolutely nothing.

What could be improved

Absolutely everthing. I note they comment on the positive feedback but they are strangely quiet on the negative ones. How about improving on the negative aspects instead of pating yourself on the back when you provide the minimum of care required. I have been trying to sort out an urology appointment for several day now. No phones calls returned by the consultant's admin staff. Total indifference from them.

They should note they are public servants, they serve the public not themselves.

Anything else?

So impressed have I been with the level of care offered that I have asked my GP to transfer me to another hospital.AdministrationAppointmentsNoise levelsPatient careUrologyConsultants

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Responses

Response from Lymington New Forest Hospital 13 years ago
Lymington New Forest Hospital

Submitted on 15/02/2011 at 14:20
Published on nhs.uk on 16/02/2011 at 04:00

Thank you for taking the time to highlight your experience. I am sorry that you have unfortunately experienced difficulties in booking your urology appointment and have not had a call back from the Consultants administration staff. These appointments are generally booked by our booking team but please contact me directly should these problems continue or if you would like to discuss this further.

Ben Prior

Patient Experience Officer

01590663089

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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