"upsetting, traumatic and left with an..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What I liked
Antenatal care at the Peartree clinic was very good. Sonographer was nice as were the midwives.
Commumity midwives were excellent.
What could be improved
Communication and staffing levels.
I have written directly to the Maternity Unit and have since received an apology for the care me and my new born baby received. What concerns me is the posting from a lady who had her baby towards the end of 2010 (response from the Hospital Dec 2010). My baby was born in January 2010 - I wrote to the hospital to complain about our treatment, including massive mis-communication regarding discharge i.e. midwives said I could go home and I wasn't told that I couldn't until 9pm! It seems that the lady who posted her problems suffered exactly the same issue, more than six months after the issue had been raised with the hospital.
I have since been told that changes will occur to prevent this kind of distressing mis-communication but have little confidence in these assurances.CommunicationPatient careStaffing LevelMaternity