About: Royal United Hospital Royal United Hospital Bath BA1 3NG
What I liked
I regret to say I found this hospital down right dirty. As we entered the hospital we followed a gentleman wearing a doctors coat and overheard him on the phone complaining ‘the place had gone to the dogs’ also complaining the main restaurant had been closed down and that ‘slop’ was being served from troughs outside the Café. We did not realise he was talking about the hospital itself until we waked in through the main entrance doors…...We noticed the place was generally grubby,,,,,As we approached the café area we noticed mobile hot food trolleys……I entered the male toilets and the place really smelled appauling The urinals were absolutely filthy and although there was a paper towel dispenser there were no towels in it. I returned to the same area later and saw three cleaners outside the toilets. Expecting the toilets to have been cleaned I went back in to find them in exactly the same state. I came out and the cleaners had all disappeared……
Cleanliness in hospital is a fundamental basic. If you cant get that right what hope is there?
My other buig bear is that there is no signage to A&E from the main entrance.....When we asked at the help point we were given poor directions.......Again, this is a basic so why isnt iit in place?
What could be improved
General cleanliness and signageApproachableCleanlinessFoodOpening hoursTemperatureCanteenTelephoneToiletsDoctorsSignage