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Care Opinion

Poor

Story from nhs.uk

"Poor"

About: Royal Lancaster Infirmary

What I liked

The reception staff & accompanying nurse were very welcoming and helpful

What could be improved

The way I was spoken to my the consultant was absolutely disgraceful & I left in tears after 5 minutes. Thankfully, the nurse who was in the room as well was very helpful, and actually spoke to me afterwards like a normal human being. I will be cancelling my next appointment and going private despite the cost!AppointmentsCancellationsPrivacyConsultantsNursing staffReception staff

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Responses

Response from Royal Lancaster Infirmary 13 years ago
Royal Lancaster Infirmary

Submitted on 04/02/2011 at 13:03
Published on nhs.uk on 05/02/2011 at 04:00

Thank you for bringing this matter to our attention.

We would like to assure you that we aim to do better and that this will be fed back to the consultant with regard to their behaviour. Should you wish to discuss the matter further please telephone the Customer Care Department on 01539 716621.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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