"a depressing experience where..."

About: North Manchester General Hospital

What I liked

the hospital was clean

What could be improved

quality of service, any actual interest in me, any joined up care

Anything else?

was brought into A&E by ambulence following a serious RTC caused back injury and was sent home 6 hours later on the monday with no advice, treatment plan and just a handful of pain killers

late on thursday I get an urgent call and was told by a secretrary that I had fractured a vertebrae and I should come come back on the friday morning.

Stayed in the hospital 9 hours on friday and was seen by a dr for just 3 minutes. They never bothered to tell me what was up with me or what I supposed to be doing.

They said I needed an urgent MRI scan but after 9 hours with no scan, info or consultantation I left.

they still can't tell me if or when I will get my mri scan but keep telling me it is urgent.

however, the real frustrating thing is that during all my time there no one actually cared about me, my welfare or my comfort,

I suspect the hospital would prefer their vitims to remain silent and patient so that all the administrative processes can drag on without the inconvenience of informed consent.

overrall, this was a depressing experience in a joyless sanatorium for the unlucky and doomedAdministrationFracturesOccupational back conditionsSciaticaOpening hoursConsultantsDoctorsDepressionCleanlinessServicePatient care

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Response from North Manchester General Hospital

We are sorry to hear of your views regarding your experiences at North Manchester General Hospital.

We take all criticisms and complaints about our services very seriously and we would like you to contact PALS on 0161 627 8678 and give us more details about these events so we can investigate further