"Fustrating and extremely annoying!"

About: Westmorland General Hospital

What I liked

When I do get an appointment I find it a pleasant place to be and the staff are usually very helpful.

What could be improved

The appointment system!

I've been a patient of one particular clinic for nearly a year now. I normally come to this clinic every 3 months. I've never had issues with getting an appointment or the hospital keeping that appointment for me until recently.

Whatever appointment system is in place it clearly does not work!!

I have had the below appointments all of which were changed by the hospital and one by me because it was too late.

20th December- Cancelled !Received a cancellation letter and in the same post a new appointment. What a waste of resources sending 2 letters one to cancel it and one with a new date on it. I thought the NHS were supposed to be saving more and being more efficient.

14th Feb- A new appointment which was not suitable for me as I had not seen anybody at the hospital since October and I was having problems after surgery in Sept and wanted to see somebody sooner so I had to change this one. Plus the consultant wanted to see me in Jan not nearly 4 months later!!!

24th Jan- Another new appointment cancelled!. Again a cancellation letter was sent plus another appointment in the same post!

31st Jan- Another new appointment sent by the hospital

It's enough to drive you mad!

Each time I've had to put in for time off work and each time I've had to change it. I don't believe that I am actually going to see someone until I'm sitting in their treating room however, there is of course more time yet for the hopital to cancel it.

Its stressful enough having to come to hospital every 3 months without all this nonsense!AppointmentsCancellationsSurgeryProfessionalismConsultants

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Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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