"NHS services are criticised a lot and it..."

About: Royal Lancaster Infirmary

What I liked

I had a one stop visit on Thursday 16th September in the Urology department. The service I received was impressive.

The staff in reception were really friendly and helpful and I had little or no delays in the whole process involving three tests and a consultation.

The nurse who took me round all the departments and also conducted the flow test could not have been more pleasant and reassuring. All other nursing staff and doctors conducting the ultrasound, cystoscopy and my final consultation put me at my ease and were friendly and professional.

The NHS is often criticised and I think it is important to give praise where it is due,

Thanks to all those who dealt with me.

The only criticism I have is that I sent this message twice to the CEO, but did not receive an acknowledgement and neither were my comments passed on to the staff.

John Perrott

What could be improved

NothingConductReassuringServiceReceptionUrologyRadiologyDoctorsNursing staffReception staff

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Responses

Response from Royal Lancaster Infirmary

Thank you for your kind comments, please accept our apologies for not responding sooner. We will pass your message onto the teams involved; I know that they will appreciate receiving your message. We note your comments about not receiving a reply from the Chief Executive and we will bring this to his attention.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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