"Absolutely disgusted with the nursing..."

About: North Manchester General Hospital

What I liked

Doctors were informative and friendly took time to explain things when they were available.

What could be improved

The overall attitude and communication fronm the nursing staff was extremely poor. They were lacking in etiquette and did not appear to be the slightest interested in the well being and welfare of the patients. A Matron or senior Nursing Officer would improve things 100%

Anything else?

The Nurses tend to stand around discussing thier own personal and social lives. If a question relating to the patient is asked they appear to have little or no insight into the patient and show little interest in anything. The old addage always look busy applies to these nurses they are appearing busy in actual fact doing very little . I witnessed a patient being administered with a drip and the visitors to one of the beds who happened to be nurses from another hospitasl commented on the anner in which the drip was being given the patient actually had a bad reaction while they were present. The same nurse later tried to give an intraveanous injection to another patient who asked to see the presciption for itand it turned out to be for a completely different patient the nursing standards and responsible attitude seems to be on a scale of 1 to 10 0ne being bottom I would rate it as 3.AttitudeBedsDoctorsNursing staffCommunicationMatron

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Responses

Response from North Manchester General Hospital

Thank-you for taking the time to give us your comments on your visit to North Manchester General Hospital.

We are pleased to receive your positive views about the doctors in these departments. However, we are concerned about your criticisms of nursing staff. We do take these criticisms very seriously and if you would contact PALS on 0161 627 8678 with more specific details we will be able to investigate the allegations further.