"I am very grateful to all staff who..."

About: Chesterfield Royal Hospital

What I liked

I would like to highlight the way staff remained kind and caring on what must have been a very stressful day for them. I spent a total of 8 hours in the department with some of this time in a queue of trolleys placed in the corridor due to shortage of in-patient beds. Even towards the end of their extremely busy 12 hour shift, staff remained cheerful and very professional, despite abuse from unhappy patients and a never ending influx of ambulance crews. We were kept informed and received several apologies for the delay. On our arrival to EMU we were made to feel welcome and the standard of care was excellent despite similar pressures on staff. I hope that managers are made aware of the excellent care that is being delivered in less than ideal circumstances.

What could be improved

Whilst I appreciate that demands are unpredictable and am grateful to receive care in my local hospital, I do not believe that it is good or safe practice to overload an emergency department in this way. As a young female it was embarassing and undignified to spend time in a busy corridor. This is not meant in any way as a complaint as I fully understand that the situation was unavoidable.CheerfulEmergencyOpening hoursPatient careBedsCorridorsTrolleyAmbulanceComplaints

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Response from Chesterfield Royal Hospital

Thank you for taking the time to send in your kind comments. I will ensure these are passed on to both the staff and the trust's directors. We have seen unprecedented levels of emergency admissions since October 2010; and we appreciate that spending time on a trolley is not the experience we would wish for our patients, nor does it match the standards we strive to achieve. We are working hard to address the problem - but you are correct, at times over the past few months this has been an unavoidable situation and we have utilised the trolley area to ensure that emergency patients can be admitted to the Royal - rather than having to go elsewhere. I hope you are recovering well. Best wishes Sarah Turner-Saint, Head of Communications

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