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First class care and attention.

Story from nhs.uk

"First class care and attention."

About: Hillingdon Hospital

What I liked

Exceptional caring & Professional team of healthcare workers,including nurses, Doctors, catering, domestic & Phlebotomy staff. Huge admiration & respect for the Consultant who again was very kind, confident & Professional.

I found Marina ward very clean, efficient & well run.

Would highly recommend the above mentioned for those choosing elective gynaecological surgery.

What could be improved

NilSurgeryCleanlinessProfessionalismBlood testWomen's healthConsultantsDoctorsNursing staff

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Responses

Response from Hillingdon Hospital 13 years ago
Hillingdon Hospital

Submitted on 16/03/2011 at 11:35
Published on nhs.uk on 17/04/2011 at 10:51

Dear Madam

Thank you very much for taking the time to enter your comments on this website. I have been copied in on a number of other compliments about Marina ward recently so it is no surprise to me that you found it well run and that your experience was positive. Regarding cleaning, we have committed a lot of time and energy to making sure that our hospitals are clean, comfortable and friendly places to be. So I am delighted that you found it that way.

Finally, our staff aim to work together as one big team to give the best possible standard of care. In the main we get it right for patients. Being confident and caring is certainly the way our staff like to work and I am glad that you found us professional.

Thank you again. I will make sure that our staff know that you've posted such a lovely compliment.

Yours sincerely

Marie Batey

Director of the Patient Experience and Nursing

The Hillingdon Hospital NHS Trust

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