"compared to other hospitals that I have..."

About: Royal Derby Hospital

What I liked

the total lack of urgency,sic

What could be improved

up to this point,most things

Anything else?

have used this facility befor,so I thought that I would update my progress,or should I say lack of it.

Iwas admitted into the A & E on the 29th May 2010,where I was observed[I think] for aprox 24hrs,then had surgery,and then taken to ward 309,the treatment was poor and food abysmal.

I was discharged on 7 June,my previous comments cover this period.

The hospital reply suggested that I contact the PALS dept,I did[but dont expect a reply,have been told by a GP that the only way to get a reply from them is if you write to them using recorded mail.

My 6 week follow up appointment did not materialise until 14 weeks,at this time I was informed that the surgeon whom I was attending does not do the follow up surgery that I was promised,and was referred to another surgeon,and am now languishing at the bottom of another waiting list,it is now 7 months since I was discharged,and have just about given up all hope of this hospital ever doing anything that resembles offering a service,an absolute shambles.AppointmentsFollow upReferralsSurgeryFoodServiceSurgeons

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Responses

Response from Royal Derby Hospital

Having read your posting we would very much appreciate it if you could contact Kerry Pape, Assistant Director of Nursing (Patient Experience) directly on 01332 787095 to discuss your concerns. Please be assured your concerns will be taken seriously.

J.Roberts, Communications

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