"An experience i do not wish to repeat."

About: Darlington Memorial Hospital

What I liked

When i woke up from surgery the staff looking after me were friendly and helpful

What could be improved

The care i received on the ward

Anything else?

I was admitted for an orthopaedic procedure on a Monday. On the morning i found the staff in the day care ward to be friendly and helpful.

I was taken to a small room where one of the nurses was going through consent forms with me. I was asked if i would consent to a blood transfusion if i needed one, which i did, and then i was asked to sign the forms. I then had a very very brief chat with my surgeon for 5 minutes, and was left feeling still clueless about the procedure.

I later found out after my operation that i had been given suppositories, which i was not asked about, a relative told me i was supposed to give my consent about this matter. So i was shocked and upset about this.

I was booked in for an overnight stay, and was transferred to a ward. I was not told whether i was supposed to get up and move about, or keep still after the operation.

About 5pm i was in some serious pain, which kept getting worse and worse through the night. I kept telling the nurses i was in pain and couldn't bear it. I was left in bed in tears for hours. The nurses kept telling me somebody will come and see you about it, but it took hours. I understand the hospital is a busy place, and i was not the only patient, but i did not expect to be left in such pain for so long.

I was in so much pain i could not get up to go to the toilet, i was given a bed pan. This i managed, but it was spilt on my bed several times by the nurse, or my gown was dropped in it.

An overnight stay turned in to 3 days. When family came to visit the nurses were rude to them.

I felt that most of the nurses and the surgeon i saw were rude and very clinical.

This experience has made me nervous about appointments i have to attend, and made me question whether i want further treatment, which could affect my quality of life if i do not.

I am disgusted. This was my first operation, and it has been such a bad experience.Blood transfusionPatient careSignsWardOrthopaedicsNursing staffSurgeonsAppointmentsSurgeryNervousOpening hoursRudeToilets

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback from your visit to Darlington Memorial Hospital in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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