"Overdosed at Stafford Hospital"

About: Mid Staffordshire NHS Foundation Trust

(as the patient),

I attended Ward 9 Stafford hospital at the end of September 2010 due to being pregnant and was experiencing bleeding. I was told when I got examined that if I had a second blood rush they would have to immediately get my baby out by caesarean.

They kept me in over night and at around 2am I had a second blood rush I immediately told a nurse and she told me to go back to bed. Then the next day I was discharged. Then the following day of me being discharged I had to go back in as I felt as though I was contracting. My care on that night was on the delivery suite and I got treated well apart from one of the nurses rupturing my vain as they tried to fit a cannular.

The following day I was moved back onto ward 9 as I had not had my child, during the whole day I did not see anyone until I rang the bell to see someone to give me some pain relief. Then I didn’t see anyone again until I was crying in pain and they then decided to move me back over to delivery suite.

I then had my baby on that night at 6 weeks premature all my care on delivery suit I cannot fault. My baby then was on the Special Care Baby Ward although I was still under the care of ward 9 I stayed in S.C.B.U with my child.

I think there is a major communication barrier between the wards as I had to have a catheter fitted as I was unable to urinate and no-one from ward 9 had told anyone on S.C.B.U about the catheter which they should have done in case of any infections. I also had to be given water infection antibiotics the midwife on ward 9 gave me 3 tablets 3 times a day I did question this with her as I thought it was a lot but she reassured me it was the correct dosage. I found out the next day that I was only meant to having 1 tablet 3 times a day.

After this had been acknowledged a doctor came to see me to apologise for the actions taken. She asked me then if I wanted to make a complaint but I did not wish to in case mine or my child’s care would have been affected by the complaint.

The following day I had a nurse from the delivery suite come to measure how much urine I had in my catheter bag at the time I was sat on the bed breast feeding my child, I asked her if she minded waiting as I didn’t want to disturb my child, she agreed but then a midwife knocked on the door to ask her if she would hurry up as there was someone at the delivery suit desk that seemed very distressed. The nurse asked her to just wait a moment as she was busy, so then the midwife walked out she came back two minutes later to ask the nurse to hurry up. The nurse then yanked on my catheter bag and disturbed my child whilst feeding, I was in pain and annoyed that she had disturbed him so I told her to get out immediately.

Cannot fault the care on S.C.B.U there were amazing and more than helpful. Total lack of communication from ward 9 and would say ward 9 seriously need to improve, as I would never attend Stafford hospital to have another child.

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Responses

Response from Charlotte Garrity, Communications Officer, Mid Staffordshire NHS Foundation Trust

I really appreciate you taking the time to tell us what happened, it sounds like you had a difficult time and I understand how you might feel let down by our service. I would like to reassure you that we always try to use patient feedback to improve the care we provide.

We are very concerned to hear about the problems with your medication. So that we can investigate what happened we would be very grateful if you could get in touch. Our ward 9 manager would be more than happy to speak to you directly about the concerns that you have regarding your treatment. If you would like to do this please contact Joyce Till on 01785 257731 extension 4045. Alternativey you can speak to someone in our Patient Services and Advice Centre on 01785 230811.

I take on board your comments about the communication between ward 9 and the Special Care Baby Unit and have raised this with the Directorate Manager as something that needs improving.

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