"Excellent experience at Bedford Hospital A & E"

About: Bedford Hospital South Wing / Trauma and orthopaedics

(as the patient),

Glad to report that my experience this evening was excellent.

I had a sudden painful swelling of my knee starting yesterday, and this got much worse today. My doctor this evening suggested going to the Hospital to get it checked out.

I arrived about 8.35. Took 20 mins to check-in - due to horribly sad case ahead of me. 5 minutes afterwards I was with efficient, friendly triage nurse - took BP etc. Agreed I should see doctor.

A Dr Hussein very professional and helpful. Thought I had Bursitis, but wanted an x-ray in case anything worse.

5 minutes later, this was done. 15 minutes turnround for results.

Dr advised me to get Ibuprofen etc and take a couple of weeks to get back to normal.

Grateful outpatient left just before 10.00pm.

85 minutes elapsed time - very impressive and all the staff excellent.

How gratifying to share a good news story.

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Responses

Response from Bedford Hospital NHS Trust

Thank you for taking the time to share your experience at Bedford Hospital.

Your comments on the outpatient's clinic have been passed on to the outpatients team, and we would like to say thank you for the compliments.

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