"Not good."

About: Queen's Hospital (Romford)

What could be improved

Admission was via A & E in an ambulance. This whole experience was dreadful. we waited for 2hours in a corridor with no pain relief and a fractured hip. We still had not got a bed in a ward at 12.30am, this was after 5 hours. After the op, patient was transferred to orthopedic ward, where it was very difficult to get any information as the staff were very busy and seemed short staffed.

Need to improve staff levels, communication skills, food, the way patients are spoken to.AdmissionsFracturesCommunicationFoodOpening hoursStaffing LevelCorridorsWardAmbulance

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