"Treatment good but the place was..."
About: Kettering General Hospital Kettering General Hospital Kettering NN16 8UZ
What could be improved
I recently had to bring my father to the a&e department and was unimpressed with several things. Now I know that waiting times can be long but what I didn't understand was at no point did any member of staff update those waiting. I do not think it would have been unreasonable to have been told an approximate time of waiting .I know things happen but the reception could have kept people updated.
I was extremely disgusted by the state of both the male and female toilets. Both had blood in them, one all over the seat and were generally dirty. Which is not what you would expect from a hospital, especially with regards to infection.
Also the consulting room was a mess. Half eaten sandwiches and dirty wipes in the floor.
I appreciate that the a&e can be a very busy department but there is no excuse for the state of the place.Waiting timesInfectionsCleanlinessConsulting RoomReceptionToilets