"Appalling - do not go here if you have..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

What I liked

Initial consulting nurse was very good

What could be improved

Doctor was arrogant - I had clearly broken my ankle, but she insisted it was only a sprain and to start walking on it in a week - I couldn't walk on it for a month, it made horrible cracking sounds and it took 3 months before it was 'normal' again - by 'normal', I mean disfigured but functional! She would not even send me for an xray.

Anything else?

Patients should be consulted on what they think is wrong and how they would like to be treated - understandably the staff do not have to oblige, but I would have liked an xray just to prove it was broken when she insisted it was nothingArrogantX-rayDoctors

Story from NHS Choices

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Response from Queen Elizabeth I I Hospital

We're sorry that this was your experience of the services provided through our QEII hospital. You may have chosen already to make a formal complaint so that your concerns can be investigated in full. But if not, then we would encourage you to do so - just e-mail our complaints team at patcomplaints.enh-tr@nhs.net. In this way we can make sure that not only do you get a formal apology, but also the outcome can help make sure that our service improves for the benefit of other patients.

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