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The nurse was brilliant; however, the...

Story from nhs.uk

"The nurse was brilliant; however, the..."

About: York Hospital

What I liked

The specialist nurse in the headache clinic was wonderful; approachable, knowledgeable and caring. She listened to me and treated me as an intelligent human being.

What could be improved

The consultant I saw hardly made eye contact with me throughout the entire consultation. She addressed all her questions to the piece of paper in front of her and expected me to reply to them almost monosyllabically. On the odd occassion that I tried to expand on an answer, she simply talked me down.

If I have to see a doctor at the migraine clinic again, I hope it will not be this one, who assumed that I had no understanding of my condition and treated me as a complete idiot.MigraineApproachableConsultantsDoctorsNursing staff

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Responses

Response from York Hospital 13 years ago
York Hospital

Submitted on 19/04/2011 at 10:53
Published on nhs.uk on 20/04/2011 at 04:00

Thank you very much for your comments. Our aim is to provide a high standard of service which reflects the needs of patients. Your feedback has been shared with the appropriate departments. In addition, you can contact our Patient Experience Team on 01904 725137 or e.mail patientexperienceteam@york.nhs.uk and we will investigate your concerns and report our findings back to you.

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