"Not the best for my Mum"

About: Southampton General Hospital

What I liked

Free Parking over holiday was appreciated thank you

What could be improved

My mum is in youe care. In the first 6 days she was moved 4 times. She had to have meals that had been orderd for some one else and had to have the same meal 4 times (fish)

On two of my visits here condition had got worse. First time her brithing was poor. I asked a nurse what was wrong and her reply was she is fine no doctor had been called to see her

Second visits my mums leg was infected and red, this was at about midday. I asked for a doctor to be called, my sister came in to see here later that day no one had seen her. Nerse accepted that a request was put in. when i came in the morning she was in a chair and in pain, i asked the nurse why was her leg not in the rasid positon. reply was I dont know as i am just helping out

Anything else?

I dont like to say this but I am of the opinion that not enough care was given because of her age being 92. I hope that in my old age i am not treated like thisInfectionsFoodPatient careCar ParkDoctors

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southampton General Hospital

Mike – thanks for leaving this comment. We’re sorry to hear about this experience because we have high standards of care for all our patients regardless of age. If your mother is still with us, please ask to speak to a senior member of nursing staff such as the matron on the ward, as soon as possible. If your mother has since left us, please get in touch with our Patient Advice and Liaison team on pals@suht.swest.nhs.uk or 023 8079 8498 so that we can take some more details, which will enable us to investigate this in more detail and give you a full personal response.

  • {{helpful}} of {{total()}} people think this response is helpful