About: Royal Derby Hospital

What I liked

I was admitted to SAU, where on admission, the staff were brilliant. Everything was efficient and smooth. However, once I was admitted, it was all downhill. I was nil by mouth for 24 hours, but was not given any IV fluids. The Dr had tried to put in a cannula when I arrived - I did tell him to try again but he didn't. I asked the nurse at night as my mouth was dry and I had a headache and she took away the sip of water that I had! She said there were no Drs around to do it.

It seemed the nursing staff were on a tick-box exercise - the most I saw of them was a head around my curtain asking me 'do you have a needle in' and 'do you have pain?' so they could tick their boxes but actually, I hadn't received any care at all. I have been an inpatient in other hospitals and was quite disappointed by this. It seems that all that is important is paperwork. It looks like I have been cared for but actually, all they did was tick a box. I know they are overworked and under pressure, but I also work in the NHS and I know that sitting down with your patient, even for 60 seconds, can make a huge difference. Time to care?? I wish they had

What could be improved

Get rid of the paper work. Or at least reduce it to something sensible. Just because there is a form for it or a box to tick, does not mean it is right.AdmissionsBureaucracyOpening hoursPatient careProfessionalismReceptionDoctorsNursing staffArrogant

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Response from Royal Derby Hospital

Thank you for your feedback. Having read your posting we would like to discuss your experience in more detail. Please contact Kerry Pape, Assistant Director of Nursing (Patient Experience), on 01332 787095, or through PALS on Freephone 0800 7837691. Please be assured your concerns will be treated seriously and confidentially.

J.Roberts, Communications

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