"Absolutely horrendous!"

About: Chorley & South Ribble Hospital

What I liked

I am very very disapointed with the hospital on the whole. I was taken into hospital by an ambulance, (which must have taken a very long route) with hyperthyroid toxicosis. I am now aware that it was plain for any doctor to see what my symtoms pointed to, as apparently I was a text book case. However - the two doctors that I was seen by told me absolutely nothing about my condition. In fact, one doctor - who spoke very poor english - pointed to my tremor (a very common symption of hyperthyroidism) and stated "If you do not calm down, no one is going to help you!" Ahh I see, so if someone has a tremor you let them die do you? Very professional. I was then discharged, none the wiser as to what was going on or what was wrong with me, or what was subsequently going to happen to me. I was later readmitted to hospital after my GP performed some blood tests - they were disgusted and astounded that I had been discharged from hospital with no help, given the state that I was in.

What could be improved

Overall, the staff have no time for their patients and are very unapproachable and unfriendly. Improving this might be a good start!Overactive thyroidAmbulanceBlood testDoctors

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Responses

Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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