"Makes me want to go private for the..."

About: Royal Lancaster Infirmary

What I liked

some of the staff happy and really showed they cared

What could be improved

Communication between patient and staff and between staff

Staff friendlyness

Anything else?

Ward 33 , disgusted how my father was made to guess what was happening to him. No communcation between the staff. My father was not informed with what was happening with him and they only way we knew was when a relative went to ask and even then with what they said, it was not followed through with. my father was left waiting and guessing. Some of the staff were nice and showed they really cared and more were annoyed if you talked to them in paticular one member.CommunicationWard

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Responses

Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. The concerns you have raised have been shared with the lead nurse for the surgery division and department manager. The issues around communication and attitude have , in turn, been discussed with staff

We would welcome the opportunity to discuss the issues you raise. Should you wish to do so please ring the Customer Care Department on 01539 716621

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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