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Care Opinion

Very Poor

Story from nhs.uk

"Very Poor"

About: Leighton Hospital

What I liked

nothing

What could be improved

After leaving previous feedback last week on the care of my mum who is 88, she was sent home on monday evening the 20th December in a worse condition than she went into hospital, her 80 year old husband had to carry her to the toilet so the next morning we had to call the doctor again who said she should never of been sent home and needed to go back to hospital, my mum insisted she wasn't going back to Leighton, the doctor agreed and said i don't blame you!!!

I took my mum to Warrington Hospital to be cared, she's now being well looked after, still in hospital and told to stay in bed until her leg is better, what a difference.

Anything else?

I received an email to my previous complaint saying the ward matron would be looking into this incident and I could give her a call to discuss it but no name was provided.ComplaintsPatient careToiletsWardDoctorsMatron

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Responses

Response from Leighton Hospital 13 years ago
Leighton Hospital

Submitted on 12/01/2011 at 16:20
Published on nhs.uk on 13/01/2011 at 04:01

Mid Cheshire Hospitals NHS Foundation Trust thanks you for taking the

time to add your comments to this section of the NHS Choices website. We are pleased your Mum is now doing well but would like to discuss the concerns you have raised. In the first instance can we

ask you to contact the Patient Advice and Liaison Serivce (PALS) and they will arrange for the Matron for Ward 4 to contact you. The Matron has been made aware of your concerns and would welcome an opportunity to meet.

You can contact PALS by:

· Calling into the PALS office in the main entrance reception area

at Leighton Hospital, Monday to Friday 9.00am - 5.00pm

· Telephoning: 01270 612410 (24 Hour answer machine.)

· Faxing: 01270 501646

· Emailing: PALS@mcht.nhs.uk PALS@mcht.nhs.uk>

· Writing to: PALS, Leighton Hospital, Crewe, Cheshire, CW1 4QJ

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