About: Leicester General Hospital

What could be improved

I am extremely angry and very concerned about the officious, and rude threat letter that I received from your appointments office on the 7th of August.

I need to see an NHS consultant or nurse every six months. I used to make my appointments at the outpatients desk after an appointment.

I assume that this quaint and inefficient method is not good enough for your auditors. Who have insisted that you improve your patient attendance figures.

Unlike the NHS who are a public service. Auditors are private companies that run by the laws of economics not anthropomorphist. I accept that like all companies you have to dance to their tune.

But it is possible however go pass on their officious demands in a more humane and polite way. It is possible to be polite and demanding at the same time.

It is called diplomacy, or to be diplomatic. In the same way as I am using sarcasm as a tool to illumine my point

May I ask that, in the future you use the tool of diplomacy to show some respect and equality to your fellow human beings.

For example the quote from your threatening appointment letter reads :-

"If we do not hear from you within one week of the date on this letter you will be discharged"

This could be re-worded giving the exact same instruction but in a more polite manner as the following :-

We respectfully request that you respond to this letter within a week of receipt

if you choose to ignore this request we will assume that it is your wish to discontinue using our services and that this will result in you being discharged.

Steve PyrahAppointmentsAggressivePrivacyRudeServiceOutpatientsConsultants

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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