"Dreadful"

About: Bristol Eye Hospital

What I liked

Receptionist brilliant and nurse seemed nice

What could be improved

Doctor spoke only Rumanian

Anything else?

On two occasions seen by staff n the second time about 5 hours wait

It turned out the person who was meant to be in charge was lateChargesOpening hoursDoctorsReception staff

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bristol Eye Hospital

Thank you very much for taking the time to tell us about your experience. We are pleased that you found our clinic to be clean and we will pass on your positive feedback to the receptionists and nurses. While all our doctors would have been able to speak English, strong accents (both British regional and oversees) can be a problem for patients and staff alike. If you don’t understand something one of our doctors have said, please do not hesitate to ask for clarification. We are sorry that you had such a long wait, it is something that we are aware of in particular clinics and are working on ways of reducing these delays.

  • {{helpful}} of {{total()}} people think this response is helpful