"This is probably the best hospital I..."

About: The Princess Royal Hospital (Telford)

What I liked

I attended the West Kent Eye Centre because my optician was concerned about my retinas. I read the mixed reviews about this hospital and wondered why there are no reviews of the eye clinic. I didn't know what to expect and was quite nervous.

I arrived an hour early because I thought the journey through the snow would be difficult. I was very impressed that it seemed to be "business as usual" despite the transport chaos today. I was seen almost straight away and left the hospital 20 minutes before my real appointment time. I have never had such good treatment in any hospital. The eye clinic was clean, calm, comfortable and the staff very friendly. The doctor explained everything very well and put my mind at rest. Luckily I don't need more treatment but would choose to have it at this hospital if I ever need treatment in future.

My previous experience at another hospital was dreadful and I usually avoid hospitals. Today's visit has restored my faith in the NHS. Thank you.

What could be improved

Not really a complaint, but I had to wait nearly 3 months for this appointment. It felt like a long time as I was worrying about my eyesight.

Privacy was a bit of an issue, as I could clearly hear what was being said to the patient in the next room and presumably they could hear what I was saying.AppointmentsCleanlinessNervousOpthalmologyDoctorsComplaintsPrivacy

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Responses

Response from The Princess Royal Hospital

Thank you for taking the time and trouble to provide your feedback about care at the West Kent Eye Centre.

We regret that the West Kent Eye Centre is not part of the Princess Royal Hospital in Telford and we have asked the NHS Choices team to forward your comments and feedback to the appropriate organisation.

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