"Your efforts were much appreciated"

About: St James's University Hospital / Maternity care

(as the patient),

I just wanted to thank all the midwives, admin and medical staff at the Ante Unit at St James for making it on on 2 December the day i came for my last scan.

The weather that day was atrocious and i know many of you had to stay overnight the night before at personal expense to ensure the unit kept running.

I have had several scans in the past that have been bad news - so I am always very nervous and apprehensive before a scan - that day I was expecting to arrive and find out that my scan had been cancelled due to the weather (it would have been understandable) but thanks to all your efforts it wasn't.

I just wanted to say how much I appreciated it and how impressed I was with the professionalism shown by the team there - it gives me real confidence that I will be in safe hands later in my pregnancy.

PS. More generally I am very impressed with how well your unit runs - I never have to wait long and it all seems incredibly organised and the staff are always very helpful.

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Responses

Response from Leeds PCT

Thank you for taking the time to share your recent experience of maternity care at St James's University Hospital. I was pleased to hear of the high standard of professionalism and that your appointment went ahead, despite the bad weather.

I shall pass your comments onto the Patient Relations Manager at the hospital to share with the staff.

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Response from Leeds PCT

Message from the Patient Relations Manager at Leeds Teaching Hospitals Trust:

I am pleased that you have had such a positive experience. I have passed your comments on to the Matron for the area so that your comments can be shared with all the staff involved in your care.

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