"bad practice"

About: Friarage Hospital Site

What could be improved

better care over their patients, dismissing someone in pain is not acceptable

Anything else?

after my partner was smashed into while driving i took him to A&E at the friarage the following day as the pain was getting worse in his neck back and the pins and needles in his hands. after it taking nearly 2 and a half hours of waiting he was seen by a doctor who after asking what the problem was informed him their was nothing they could do, "you have just pulled a muscle". this consultation took approximately 1 1/2 minutes and was told to take paracetamols. im disgusted, my partner was hit with such force the car is a write off. no tests xrays or proper atttention was taken. my partner is not one for moaning and i had to drag him there to be told go home. it is now several hours later and i am making him an appointment to see the doctor first thing in the morning as he needs stronger pain killers which is not something i should have to do. this is not acceptable to dismiss a neck injury without taking the time to check the symptoms and injured area of which none of this was done.

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Responses

Response from Friarage Hospital Site

South Tees Hospitals NHS Foundation Trust did not receive your concerns due to technical difficulties. We are sorry you have had cause for concern regarding your partner's visit to the Accident & Emergency Department within the Friarage Hospital, Northallerton. If you would like to discuss your concerns further, please contact the Patient Relations Department (PALS) on 01642 854807. Thank you

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