"Mainly positive but some areas need..."

About: University Hospital Of North Durham

What I liked

The staff treated me with respect and they asked if a student could be present, who was really helpful. Everything was clean, right down to the shower seat in the bathroom and staff were aware of hygiene.

What could be improved

The A & E team were fantastic but problems started when I got onto the ward (surgical admin). The nurse didn't connect my drip properly, so I had no fluids for 12 hours in the hospital (and for about 12 hours at home beforehand) and considering it was 22oC outside I wasn't best pleased! I then moved wards AGAIN, and they lost my drug chart meaning I had to wait over 5 hours for pain relief, which I finally got at 3 in the morning. Not good.

The staff didn't seem to communicate to each other, was told I could be discharged by one nurse, was told no by another. I realise it's a very busy ward but these are trusted professionals, you need to have confidence in them which I didn't feel I had.

Anything else?

I clicked 'no view' as to recommending it, I had no problem in going there in an emergancy but if I had the choice, I wouldn't pick this hospital.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774