"no instruction on how to treat my son's conjunctivitis"

About: Blackpool PCT

(as a relative),

My son is 1 week away from being 3 months old and for the second time since birth we have had the most unpleasant experience of having to see the doctor at my local medical centre

My son has a terrible cough, a high temperature, conjunctivitis along with flem on his chest and blocked nose.

What did the doctor do? Nothing that’s what! Told me to use nose drops but did not prescribe me any. He told me Calpol 4 times a day, which I think is wrong. So far I have been given 3 allotted doses, can he have it 2,3 or 4 times a day? I feel this doctor holds a fragile life in their hands and yet they don’t seem to know the correct dose of paracetamol for a baby! Regardless of this fact, did they prescribe me any Calpol? No.

Now my biggest problem with this doctor is that they gave me no instruction what so ever in how to care for the conjunctivitis and so it has now gotten worse. This is my second bad experience with this doctor

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Response from Deputy Director of Partnerships, NHS Blackpool

Dear Notthatitmatters Thank you for taking the time to post on patient opinion. I was sorry to hear about your recent experience of one of our services. So I can help you please could you contact our PALS (Patient Advice and Liaison Service) team on 01253 655589 or if its easier email them on pals@bfwhospitals.nhs.uk. The PALS team will be able to look into this matter in detail with you. All cases where patients contact PALS are reviewed (anonymously) at our Patient and Public Involvement Committee, which should reassure you that we take our patient feedback seriously and consider it at a senior level within NHS Blackpool - making recommendations for service improvement where necessary. Kind Regards Ian
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