"Lack of care due to lack of staff and no..."

About: Royal Lancaster Infirmary

What I liked

It is my local hospital so easy to access and seemed to be clean where I was on the ward.

What could be improved

The standard of care that I received on the maternity ward was borderline neglect, I would have been better looked after at home on my own. My new born baby did not get the attention that it needed and I will never have another baby in this hospital again due to the lack of care that I received.

Story from NHS Choices

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Responses

Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention.

We would welcome the opportunity to discuss the issues you raise. Should you wish to do so please ring the Customer Care Department on 01539 716621

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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