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Disappointing level of care and...

Story from nhs.uk

"Disappointing level of care and..."

About: King's Mill Hospital

What I liked

I was in a private room. Dont know why.

What could be improved

- Pain management was poor at the height of my pain. (A&E)

- The EAU Registrar explained I should be "Nil by mouth" and said I would be put on a drip to counter dehydration. It took 3-4 hours to organise this. Having used Gas & Air for about 2 hours prior to this, I was uncomfortably dry. (Explained this to nursing staff and Registrar)

- I as told on three occasion that the "Doctors" would be round soon over a 20 hour period. Eventually, one arrived at 2100.

- EAU Nursing staff seemed to appear offended if I asked what was happening. They explained they had paged the Doctor. Again offended when I asked for the name of the Doctor, so I could phone via the switchboard for them.

Why do Hospital staff feel that is is acceptable to not communicate or give reason nor explanation for any thing that is happening?

Anything else?

Why do Hospital staff feel that is is acceptable to not communicate or give reason nor explanation for any thing that is happening?

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Responses

Response from King's Mill Hospital 13 years ago
King's Mill Hospital

Submitted on 23/12/2010 at 14:19
Published on nhs.uk on 24/12/2010 at 04:01

We are very sorry that you feel so disappointed with your recent visit. Your comments have been forwarded to the department leaders and management team for A&E and EAU. If you require a response with regards to your comments please would you contact our Patient Advice and Liaison Service on 01623 672222 who will be happy to discuss your concerns further.

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