"Abysmal."

About: Leicester Royal Infirmary

What I liked

Very Little.

What could be improved

Patient Care

Communication

Attitude of staff

Cleanliness of Ward

Some Nursing would help.

Someone should remember that patients are people and do have feelings.

Dignity of the patient.

Anything else?

My friend aged 90 was a patient in this hospital. His treatment was disgraceful to say the least. He was not informed as to his treatment. He should have had physiotherapy over the weekend and received none. When staff were told no one was particularly bothered about it and no feed back as to why he had been left.

He wished to use a bottle and although calling for a nurse on the call button, no one took any notice and so he had to pee in his bed three times before being attended to. When asked if he was going to be washed he was told by the nurse that the shift was at an end and the nurse was off duty. Perhaps someone can answer why nursing and care seem to have disappeared and why no one is concerned. Why can patients and their families get no information about treatment.

The last indignity was being left for 7 hours to wait for an ambulance to take him to a care home. Help was offered by the family to take him in a car but they were told he had to have an ambulance. 7 hours later he was transferred in a taxi at 9 o'clock in the evening. Does anyone, either management or nursing staff, know what distress this treatment causes patients; particularly those who are elderly and infirm. Does the name infirmary have no meaning to them.

It seems that the management of this hospital is in dire need of revaluation as no one seems capable of taking a decision. May we have some action from the management and not just platitudes and jargon speak. You are supposed to be there to care for patients and this is not happening.

If you still have your original mission statement in operation stating that care of the patient is of primary concern, then I suggest you read it again and at least try to put some of it into practice.

I believe the original statement talked of psychological needs of the patient and not just the medical ones. Perhaps we could get back to dealing with that.

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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