"A lack of genuine care by medical staff."

About: Chorley & South Ribble Hospital

What I liked

I was taken to A and E at Chorley by ambulance after suffering an asthma attack having called 999. I live in Croston and the journey should have taken 15 minutes maxiumum, but the driver got lost using his Sat Nav and the journey took some 45 minutes. That night A and E was under staffed with nurses and it was quite a while before I was seen - fair enough. A doctor saw me after about an hour and a half and said he would see me after seeing other patients - fair enough. I was told that I would have to make my own way home - by this stage is was 1am. The ambuilance had taken me as an emergency I did not have any money on me and the nurses said I would have to get a taxi home. In the end I phoned a friend who does not have good health herself and she had to get out of bed and collect me. During my long stop at A and E I was studiously ignored by nursing staff although one did offter to make me a cup of tea. In the end I did not see a doctor for a second time and I said I was going home and the nurses said that was my decision. I know it must have been a bad night for A and E from a staffing point of view, but nurses seemed to be either standing around, making cups of tea or going outside for a cigarette. It would have taken a couple of minutes for the doctor to discharge me, but he seemed to be intent in staring at a computer screen. There seemed to me a lack of care by medical staff, even though I know they are very busy and there is a certain protocol. It is worrying that a local ambulance driver can't find Chorley Hospital! All this took place on the evening of Monday 6th December.

What could be improved

I think things could be improved if there was a more human approach by staff instead of strict adherence to protocol. To expect me to get home in the early hours with no means was outragous to say the least. I don't want to go public with my criticism because I don't want to put people off attending the hospital. But in my role as a Methodist minister I felt I had to say something.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

  • {{helpful}} of {{total()}} people think this response is helpful