"My mother was respected up to the end"

About: Calderdale Royal Hospital / General medicine

(as a relative),

I have had complaints about hospital administration in the past but would like to redress the balance and thank everyone for the fantastic care shown to my mother, from the day of her admittance after a severe stroke in October to her death 3 weeks later.

The paramedics, the A & E team, medical assessment staff and especially the staff on ward 6D were efficient, concerned, and caring not only towards my mother but also to myself at a very difficult time.

The consultant was sensitive to the need of the family to be kept informed and aware of the options open to us as to her continuing care.

Never for one moment did I feel that she was not of the utmost importance to everyone.

Death is never easy but we came through it knowing that she had been cared for and respected up to the end.

Thank you all.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Anne Catchpole, Assistant Director of Involvement, NHS Calderdale

Thank you for your posting and may I offer my condolences on the loss of your mother.

I am very grateful to you for taking the time to feed back on your experience at such a difficult time.

I will pass on your comments to Calderdale Royal Hospital who will make sure they are communicated to the teams involved.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from NHS Calderdale

Posted on behalf of Calderdale & Huddersfield NHS Foundation Trust. Thank you so much for taking the time to provide us with valuable feedback on the care given to your recently deceased mother. I can assure you that your positive comments will be passed on to staff working in the areas you have identified. If you would like to speak to a member of the PALS team or provide any more information please contact our PALS office at Calderdale Royal Hospital on 01422 222417 or email the PALS team at pals@cht.nhs.uk with a contact number and we will be happy to ring you. My sincere condolences on the loss of your mother. Jill Pell PALS Manager
  • {{helpful}} of {{total()}} people think this response is helpful