"A good one in the circumstances!"

About: Frenchay Hospital

What I liked

My consultants and specialist nurse were great and kept me informed of how the operation and my treatment went. I thought the pre-op day was good as all information given in one visit. Staff were good but overworked on ward - not enough of them especially at night time.The staff who contacted me on my enhanced recovery programme were helpful. My specialist nurse is still keeping in contact with me even though I am now under Oncology at the UBHT.

What could be improved

More staff on Ward 203 to have time to actually answer any questions and be more helpful to patients

Anything else?

All staff and facilities were good taking into account the pressures.

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Responses

Response from Frenchay Hospital

Thank you for contacting us with your feedback, it is very useful for us to know how patients feel about the services we offer.

Regarding your comments and observations about Ward 203 these will be passed on to the Ward Manager for cascading to staff.

If you would like to get back in touch with us, our helpdesk number is 0117 340 6646. Please feel free to post another reply or contact me on the number above if you have further queries.

Kind regards,

Steve

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