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About: Queen Elizabeth Hospital (Birmingham)

What I liked

the doctors were efficient and approachable and caring.

What could be improved

nursing expertise and caring. equipment used for saline & insullin iv.

Anything else?

My daughter had to discharge herself today as her health was worsening. She was being ignored by nurses and not given the medication the doctors had ordered.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your daughter's experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that your comments will be taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are pleased to hear that your experience of the doctors was so positive. However we were very concerned to read your comments about other aspects of your daughter's experience as a patient with us.

We strive to provide the highest standard of care possible and apologise unreservedly if we have not achieved this whilst caring for you on this occasion.

We urge you to contact us to discuss this further so that we can look into the issues raised in more detail and take action to ensure that future patients have a more positive experience.

You can contact the Patient Advice and Liaison Service by phone 0121 627 8820, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located near the main hospital entrance.

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