"Absolutely disgusting and potentially..."

About: St Mary's Hospital (Manchester)

What I liked

The receptionist on Ward 63 who sent my notes to Emergency Gynae - Thank you for being the only member of staff with any compassion.

What could be improved

I admitted myself to A&E at MRI knowing I was 5 weeks pregnant and suffering from pain in my right side and cramping. I had 3 positive urine pregnancy tests at home previously. MRI referred me straight to St. Mary's Early Pregnancy Unit where I was left for 4 hours before I saw a Dr. She examined me and said I looked fine. I expressed concerns about my pregnancy and asked for a scan. The Dr. declared that 'highly unusual' and ran to check with the consultant. The Dr. came back and said I should ring ultrasound the next morning and I would be scanned that day. I rang ultrasound the next morning and the lady on the phone was extremely rude - she said she didn't have any idea who I was, they hadn't received my notes and if I turned up, I would be told to go away. I went back to early pregnancy and the receptionist (the only kind member of staff - I cannot thank her enough) was very sympathetic and passed my notes to Energency Gynae. I went to Emergency Gynae and again waited hours to see a Dr. I finally got a Dr. who was rude, unhelpful and patronising. I have a medical background and told the Dr. so - I said that I had concerns my pregnancy may be ectopic and demanded a scan. She pointblank refused me a scan and I gave up fighting and went home. Several days later, I began bleeding so admitted myself back to Emergency Gynae. Again, I waited hours to see a Dr. (the same Dr. who refused me a scan several days earlier) and she refused me a scan and told me to go home. I advised the Dr. to inform the consultant that I had found a leaflet in one of the private rooms of the Emergency Gynae, stating that all pregnant women with bleeding will be scanned and that if I did not receive a scan, I would take legal action against the consultant - she got up and left the room. 15 minutes later, a nurse came into the room and said 'follow me' - no explanation or apology and I was lead to Ultrasound.

Anything else?

I was scanned and showed an empty uterus. I went back to Emergency Gynae and saw the same Dr., who slapped down my scan results and a negative urine test and said 'You know what that means don't you? You're not pregnant, are you?'. I got very angry at this point and consented to a blood pregnancy test. I had the test then went home. I got a phone call a few hours later confirming my blood result was positive for pregnancy - I had a pregnancy of unknown location - and was told to come back for more blood tests. All of a sudden, my notes were marked 'urgent - ectopic' as though that made up for their original delay. I am shocked and totally appalled that Manchester's flagship Maternity Hospital could miss something as basic and as dangerous as an ectopic pregnancy. I am horrified by the attitude of the staff and the level of contempt shown for their patients. I would never ever be treated at this hospital again - I am trying to get pregnant again and will be avoiding St. Marys at all costs. This was an extremely distressing time for me and my husband and I was not consulted on my choice of treatment, treated with respect or consoled in any way.

Story from NHS Choices

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Response from St Mary's Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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