"I'm really grateful to be receiving such..."

About: Charles Clifford Dental Hospital

What I liked

I am having a course of restorative dentistry to change my bite to protect my remaining teeth. i am full of praise for the clinical expertise, care and thoughness of the clinical staff - who are kind and friednly and reassurin. I feel very well looked after.

What could be improved

My lab work was not ready, and my denist had asked the admin staff to cancel my appointments and re-arrange when my crowns and caps were complete. This was not done, and so I turned up by public transport on a snowy day only to find my appointment was cancelled. I live in Sheffield so it wasn't so bad but I do know that a lot of people travel quite a long way so it would have been really annoying for them.

I work in the NHS so I understand just how important effective admin is to the smooth running of a hospital. I just wanted to give this feedback so that admin systems can be tightened up to prevent this happening for other people.

Story from NHS Choices

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Responses

Response from Charles Clifford Dental Hospital

Thank you very much for taking the time to leave comments about your recent care.

We are very sorry to hear that you had a wasted journey and had not been informed that your appointment had been cancelled. Your comments will be passed on to the team, however if you would like us to look into this further for you please do not hesitate to contact our patient services team on 0114 271 2400 or alternatively email PST@sth.nhs.uk .

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