"Filthy hospital, would not recommend to..."

About: The Royal London Hospital

What I liked

Absolutely nothing. What a disgrace. This hospital is the worst iv'e ever been to. The floors were filthy, paint was peeling off the walls, pungent odours were lurking in the corridoors as well as the wards. You do not feel like touching anything in case you catch something. i felt deeply sorry for the patients as they would probebly catch a virus or infection on their way out. i saw one cleaner wipe the floor, the curtain rails and the patient table with the same cloth.Appauling!!! The nurses seemed as though they were just hovering, from one corner to the next.

Im 100%sure the management of this hospital will say that their standards are very high, and how they meticulasly clean every inch of the building and how patient care is of the paramount. But let me assure you these are just words that will never be acted upon. They will just fob you off. I do not understand how this "Royal" hospital has come to such a sorry state.

Im not exagerating but the hospitals in the north are like five star compared to this one.

What could be improved

The improvement begins from top to bottom. So for any positive changes to be made at all, the senior management must be replaced by people of higher calibre who can drive this hospital into a more sustainable era. As it stands now this hospital is at its breaking point, and has no further resources to utilise.

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Responses

Response from The Royal London Hospital

Thank you for taking the time to provide feedback. We are sorry to hear this was not a positive experience for you. Your comments have been passed onto the teams involved in maintaining the cleanness of the hospital

With regards to your comments about the hospital environment, we’d like to reassure you that when the new The Royal London hospital opens in late 2011 and early 2012 the new buildings will dramatically improve the hospital experience for patients and visitors. The hospital environment has been designed to be safe, welcoming and healing, and wards will be spacious, light and airy, with separate facilities for men and women.

The Trust has invested more resources to increase the number of cleans per day and we continue to address a number of environmental improvements in the hospital. We are improving the patient environment by introducing a higher frequency of cleaning and new initiatives in cleaning technology over the next year. This will be monitored more closely.

Regrettably, without knowing the exact details of your experience we cannot provide further comments here. However, if you would like to have this matter fully investigated, please contact the Trust by calling our Patient Advice and Liaison Service (PALS) on 020 7943 1335 or emailing our complaints team at complaints@bartsandthelondon.nhs.uk

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