"RUBBISH all i want to say"

About: Manchester Royal Infirmary

What I liked


What could be improved

On arriving i was directed by the main reception to the area was, on arrival here i was told to returd to the reception to collect my notes as i was a new patient this wasnt the case. After finally getting my notes and returning i waited to see my surgeon. Anurse then came up to me and asked what tests needed doing, to which i laughed and stated after ive seen the surgeon i`ll let u know.The appointment was to get a new date for bypass surgery as ive been waiting quite a while now. The surgeon seemed uninterested in answering my questions, and finally stated thaty he wanted to try angioplast instead of bypass. This has confused me even more now and given me even more cause to disstrust anything that is said to me by the nursing staff or anybody else at the M.R.I. I saw my consultant at salford royal hospital in June and after disscussing the options with regards angioplasty and bypass it was decieded the best option for me would be the bypass.I`ve been waiting for nearly 3 years for this surgery now and have been cancelled many times, the way ive been treated beggers belief and because of whats happened ive tried to explain to the doctors and nursing staff how frightened and worried i am, they just dont seem to care. As i write this i feel as though im right back to square one again and will die before i recieve the opperation. It seems as though the staff are allowed to abuse patients to the extent whree a patient will just get up and leave before suffering more abuse. Ithink they are told to act this way to save on the expence opperations. I will be seeing my GP this week and telling him to find another hospital as i will not return to the M.R.I under any cuircumstances.There seems to be no conferance between surgeons and consultants after all this my surgeon has had me as a patient for over a year, and has already cancelled my bypass once. He must have at some stage looked at my test results and decieded surgery was my best option if so why wont he tell me.

Anything else?

Ive had 4 consultants and 3 surgeons telling me i need this opperation, im 47 years old and extreemly frightened. I know how important it is but now have no confidence in whats said to me and no trust whatsoever. The N.H.S was fantastic but unfortunatly now its a dissgrace. Patients are abused on a daily basis, the staff who worked in it did so because the felt it was a calling and wanted to care for people. Unfortunatly the same carnt be said for today. Patients are left in their own waste fobbed off and abused on a daily basis,

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Response from Manchester Royal Infirmary

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact the Directorate Manager for the Manchester Heart Centre, Mr Gerard Terriere, on 0161 276 6994.

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