"Highly distressing"

About: Kingston Hospital

What could be improved

I had a 9am appointment and was pleased to be called in at 9.10. However, I was informed that this was an initial discussion and once finalised I'd have to wait a few minutes to see the consultant.

This wasn't a problem until 75 minutes of waiting. I spoke to the receptionist and she went off to investigate the lengthy delay. I over heard her whispering 'we're going to have to tell her something'. Rather odd, I thought, why can't they just tell me the truth.

Another lady came to see me and said that I should have been sent home. This was an outright lie. Firstly, why would I have an appointment to see a consultant and then only see a 'booking in' person and repeat what I'd told my GP. Secondly, why did every other woman waiting go in after 10 minutes and then return to the waiting room before being called to the consultant apart from me. Also, I was clearly told to wait for a few minutes and the person I saw actually walked me back to the waiting room.

They 'kindly' let me see the consultant anyway, who told me (not asked me) that I needed a small op. I've refused as they didn't discuss it with me properly, were highly dismissive and after my previous experience with the hospital (about 4 years ago), I know they're likely to do the operation wrong.

For those interested, last time was concerning the birth of my first born. I was two weeks late and induced for 72 hours only to discover my baby was breach. This was all down to being misdiagnosed by two drs and half a dozen midwives. At one point they had gone to get a scanning machine, but as it was broken they decided that my baby was certainly engaged and continued to inflict unnecessary pain on me. I can honestly say that they acted like they couldn't be 'bothered' to try and find another scanning machine.

Shame on this hospital for not getting things right and not once saying sorry.

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