"X-ray still didn't do their job as well..."

About: East Surrey Hospital

What could be improved

Further to my post about my dealings with X-ray below, I would just like to add that despite St.Thomas's faxing a request for the x-rays, my daughter still had to have another 3 X-rays on her pelvis making 7 in all, because they were not sent in spite of assurances to the contrary. So, we were sat in with the consultant who had no x-rays from ESH or the x-rays and MRI scan ( which costs £1000) from RSCH, Brighton; in fact, all she had was a referral letter! What a massive waste of taxpayer's money and everybody's time! There was actually no point in my dealing with the rude woman in X-ray at all as I didn't achieve what I set out to do anyway! This is the kind of thing which wastes the NHS resources....no communication between hospitals/departments/people! In spite of this, I would still choose to go to ESH as I have had to go there at least twice for 2nd opinions in orthopaedic outpatients and have found the medical care very expert..

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from East Surrey Hospital

We are so sorry that this was your experience. Your comment has been passed to our x-ray manager as a learning point for all staff.

We do appreciate all comments from patients as a way of making improvements to our services. Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

  • {{helpful}} of {{total()}} people think this response is helpful