"Maternity ward puts me off every having..."

About: Lister Hospital

What I liked

The delivery department was fantastic. Apart from the room we were in was very cold, so much so that the midwife said it was very cold. After a very quick delivery we were told at 2:00 that we could be released at between 8-9:00.

We were sent up to the ward, and at 18:00 we were released. We waited all that time for something that was not done. Paper work was mis-laid, Staff were rude, un-helpful, dis-interested and bored.

It took 10 minuets to find a pair of scissors to cut the tag off of my babys ankle. The team did not seem to talk to each other and every request we made was met with distatine and annoyance.

Anything else?

There are too many people working on the ward. You have to tell 20 different people the same story, time and time again. A dedicated nurse should be assigned a small number of patients, with someone else backing them up.

But instead nurses turn up and try to do a procedure that was done 6 hours prior. The paperwork was filled in incorrectly. We were waiting for a test to be done, or so the nureses thought that had been done at 9:00 which is why we could not be realsed at 18:00.

I had to go back to the hospital to collect the "correct" paper work as the community mid-wife said that if they say they will send it, it will never turn up.

The delivery suite was amazing, very helpful, but the transition ward puts me off every having another baby, that staff are rude, un-helpful and bored.

The only plus is that this experience was so much better than last time. After making a complaint we thought it would improve, which it has. But its gone from dangerous and incompetent to very poor.

Sad.

Story from NHS Choices

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Responses

Response from Lister Hospital

Whilst pleased to see that you thought highly of the delivery suite, we were disappointed that your experience of the ward was far less favourable - which we will be bringing to the attention of the senior staff responsible so that they are not only know about your feedback, but make that the staff are aware too.

In terms of future developments, once the new maternity unit is in full use towards the end of 2011, the new model of care will enable those women with low risk births to recover on the delivery suite with their new babies, before leaving for home from there. This means that the wards will mainly be looking after those mothers who need to stay for a longer time period.

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