"Poor treatment and no response to complaint"

About: Royal Lancaster Infirmary / Palliative medicine Westmorland General Hospital / Langdale Unit Westmorland General Hospital / Older people's healthcare

(as a relative),

Following the ppor treatment and death of my dad, I have had cause to complain about Westmorland General.

I have contactact the PALS team and the Chief Exec on a number of occasions and been told that they have answers for me - but these have never materialised.

It is now at least 7 months since I was first told that there was a response to my concerns - I don't want to go into any detail here as I feel it unfair if I do not give the staff opportunity to answer what I have raised (about both Westmorland General and Lancaster Royal)

I am at a loss where to go now for answers. My local MP is currently trying to get an answer for me, but I don't think he's had any response as yet.

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