"Sadly disappointing and frightening..."

About: Russells Hall Hospital

What I liked

The thoughtful care I received during my stay on A1

Anything else?

I was admitted to the Emergency Assessment unit following a GP referral.

The care I received from the majority nursing staff I was in contact with for the 2 days I was on the unit waiting for a bed can only be described as appalling

Whilst I can appreciate this is a busy ward, the lack of communication across the all areas was a definite factor to the poor care and incompetency I found during my stay .

There was a catalogue of incidents which gave me little confidence in my treatment, and left me frightened at a time when I was feeling very unwell and vulnerable .

Just to be kept a little informed on what was happening would have made a great deal of difference.Instead I was left feeling like an inconvenience at best , and invisible at worse.

My concern now is the thought that myself or any members of my family may ever have to be admitted to your hospital ,A worrying prospect.

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Responses

Response from Russells Hall Hospital

Thank you for taking the trouble to post your comments. We are very sorry to hear that you feel you did not receive the very highest standard of care during your time on our Emergency Assessment Unit at Russells Hall Hospital.

We would like to learn from your feedback and your concerns have been forwarded to the Matron for the Emergency Assessment Unit.

If you would like us to look further into your concerns, please contact our Patient and Advice Liaison Service (PALS) on free phone number 0800 073 0510.

Thank you for your kind comments about the staff on A1. These have been forwarded to the ward team.

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