"We were in the dark about her treatment and condition"

About: South Tyneside District Hospital / Older people's healthcare

(as a relative),

From my experience there is more chance of seeing a pink elephant in the corridors of these wards - than a doctor. It felt that they are conveniently 'unavailable' at visiting time, and there is no one else to ask important questions to , other than the overworked, sometimes abrupt nurses.

I found this thoroughly frustrating and unprofessional when my great aunt was admitted with a suspected stroke. She was kept lying in A&E for over two hours with no treatment whatsoever (so much for the recent Stroke TV ads...) she was NOT offered any clot busting treatments. She was given a bed in the general admissions ward 6 - which was fantastic, and she seemed to recover in there. After a few days, she was transferred to the Dene Wing, where we were in "the dark" regarding her condition or treatment.

We had to hunt around for members of staff to gleen information, and her meds were immediately upped/changed without consultation or explanation. although supposedly rehabilitation wards, she was left slumped in a chair or in bed for hours on end. She quickly deteriorated and sadly lost her life.

I am totally disgusted with her treatment.

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Responses

Response from South Tyneside NHS Foundation Trust

Thank you for highlighting your concerns about the care provided to your Great Aunt whilst she was a patient at South Tyneside District Hospital. Clearly without specific details it is not possible for me to comment on any treatment or decisions about the care provided. If you could write to me at South Tyneside District Hospital Harton Lane South Shields Tyne and Wear NE34 0PL Or e mail me at mailto:Lorraine.Lambert@stft.nhs.uk and provide me with details of your concerns I will look into them and respond to you direct. Please accept my sincere apologies for any failings on our part which added to your concern at an already worrying time Kind regards Lorraine Lambert
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