"I think we should meet to discuss interests"

About: Specialised services / Ravenswood House

(as a service user),

Best bits about using the Nhs is taking medication, keeping clean in all from you care plan.

Worst bits about being in the Nhs is the stress of the ward which each vulnerable person. Lack of remorse of bullying.

My idea to change the service at Ravenswood and make it a very safe place is to have meetings once in a while together and talking about each persons interests. I think in the long run it would rule out any problems. Also I think you could see how people get along, to see if they are ready for the community like going out and doing outings. To see how they act together because it is short minded service

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Responses

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for taking the time to tell us your concerns about this service. These will be passed onto the relevant staff at Ravenswood for a more detailed response which will be posted onto this website in the next few days. If you would like to discuss your concerns directly with someone in confidence then please contact the Patient Advice & Liaison Service (PALS)and Complaints Department on: 023 8087 4065.

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

The service manager for Ravenswood has given the following response to your concerns:

At the moment you should be part of the individual Care Programme Approach (CPA) meeting which includes all the staff involved in your care. During such meetings preparations regarding your discharge into the community will be discussed or plans will be made as appropriate.

Also there are ward community meetings held on a regular basis. You can raise your suggestions at one of these. These meetings also have an 'open forum' section where any of the concerns you have mentioned can also be discussed. Your ward manager or primary nurse will be able to give you more information about these.

However, if you wish to raise these concerns off the ward you can speak with the Ravenswood Lead for Service User and Carer Involvement. Your ward manager will be able to give you the name of this person.

Finally, each ward is also involved in Recovery Programmes and what you have mentioned would also fit into this agenda.

I hope you find this information useful and that you are able to voice your concerns in a way that feels right for you.