"Exceptional"

About: Mount Vernon Hospital

What I liked

I went for a colonoscopy and was treated in a professional and courteous manner from start to finish. The team work was excellent and they were efficient, professional, informative and humorous throughout. My family and I have been involved extensively with the NHS over recent times due to the illnesses of both parents and unfortunately have been appalled by many features of the service provision !

These events were not at Mount Vernon however and it was a pleasure to see proof that these problems are not universal !

I am truly grateful and appreciative of the whole team involved.

What could be improved

I was satisfied with the whole procedure.

Story from NHS Choices

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Responses

Response from Mount Vernon Hospital

Thank you for your feedback. We are really pleased to hear of your experiences. Our staff are committed to providing a high standard of care to all patients so it is always encouraging to hear such a positive patient story. We will pass your feedback on to the team.

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