"If Moorfields was a supermarket it..."

About: Moorfields Eye Hospital (City Road)

What I liked

The green line that got me there

What could be improved

Information given to patients, having the same consultant, better contact service (ie phone contact is a joke, and attempting to obtain information the same)

Anything else?

I do not comment on the standard of the consultants - but of the seven occasions I have been to Moorfields ,this year, I only had the same consultant once - I found the experience to be similar to that of using a Tesco's supermarket - Attempting to contact Moorfields by phone was a waste of time, even going to the reception to try and obtain information was unsuccessful. I have been waiting since July to find out if they could get permission to perform an operation - they have not contacted me regarding this (as of November). Dealing with Moorfields has stressed me so much that I have stopped going for checkups

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Response from Moorfields Eye Hospital (City Road)

Moorfields is sorry that you appear to have had an unsatisfactory service from us. It is very difficult for us to respond in detail to your concerns without further information about the precise problems you encountered. We are, however, committed to learning from patient feedback when things have gone wrong and to improving our services in response. If you write to our complaints department at 162 City Road, London, EC1V 2PD, they will be able to investigate your concerns in more detail and provide you with a fuller response. Alternatively, you can contact our patient advice and liaison service, who will be able to offer further support, on 020 7566 2324 or 020 7566 2325, or by email to pals@moorfields.nhs.uk.