"If Moorfields was a supermarket it..."
About: Moorfields Eye Hospital (City Road) Moorfields Eye Hospital (City Road) London EC1V 2PD
Posted by Anonymous
What I liked
The green line that got me there
What could be improved
Information given to patients, having the same consultant, better contact service (ie phone contact is a joke, and attempting to obtain information the same)
I do not comment on the standard of the consultants - but of the seven occasions I have been to Moorfields ,this year, I only had the same consultant once - I found the experience to be similar to that of using a Tesco's supermarket - Attempting to contact Moorfields by phone was a waste of time, even going to the reception to try and obtain information was unsuccessful. I have been waiting since July to find out if they could get permission to perform an operation - they have not contacted me regarding this (as of November). Dealing with Moorfields has stressed me so much that I have stopped going for checkups